Refund Policy

1. Introduction

At Storiko, we are committed to providing magical bedtime stories for children using artificial intelligence. Before making any purchase, we encourage users to try our service with the free weekly energy balance to ensure it meets their expectations.

2. Refund Conditions for Energy Points

A refund for energy points purchases may be considered only in the following cases:

  • Persistent technical issues preventing story generation after consultation with our support team.
  • Unauthorized transactions or duplicate charges.

Refunds are not available in the following cases:

  • If any portion of the purchased energy has been used for story generation.
  • If you're not satisfied with the generated stories while the service is functioning properly.
  • If the refund request is made later than 48 hours from the purchase time.
  • If you haven't contacted our support team first to resolve technical issues.

3. Refund Conditions for Prime Status Subscription

A refund for Prime Status Subscription may be considered only in the following limited circumstances:

  • The Service was unavailable or non-functional for more than 50% of the subscription period.
  • Unauthorized transactions or documented duplicate charges for the same subscription period.

Refunds are not available for Prime Status Subscription in the following cases:

  • If the subscription has been active for more than 14 days.
  • If you're not satisfied with the generated stories while the service is functioning properly.
  • If you already received any energy restoration benefits from the subscription.
  • If you haven't contacted our support team first to document and resolve technical issues.

4. Before Requesting a Refund

If you experience any issues with our service:

  • First, contact our support team at support@storiko.com
  • Allow our team up to 48 hours to help resolve your technical issues.
  • Try using the service with the free weekly energy balance.

5. Refund Process

To request a refund, you must:

  • Submit a formal written refund request in free form that includes your username, transaction ID, payment details, and detailed reason for the refund request.
  • Sign the written request and send a clear scan or photo of the signed document to support@storiko.com.
  • Include any relevant evidence supporting your refund claim, such as error logs or screenshots of service issues.
  • For energy points purchases, submit your request within 48 hours of purchase.
  • For Prime Status Subscription, submit documentation of service unavailability periods.

Refund requests are processed within 12 business days from receipt of a complete refund request with all required documentation. The Service Owner reserves the right to request additional information or clarification before processing any refund.

6. Final Provisions

We reserve the right to modify this policy at any time. Changes become effective immediately upon posting to our website. By continuing to use Storiko after changes are made, you accept the updated policy.

The Service Owner reserves the right to make the final decision on all refund requests at its sole discretion.